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Office
Accounts and Billing Information |
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• Access Fees are due the 15th of each month. Accounts will be suspended if payment is not received by the 20th. • ICOM will begin charging a reconnect fee of $5.00 to reactivate closed accounts effective March 1, 2000. Statements are sent on the 1st of each month and are due the 15th. Accounts with a past due balance more than 30 days will be closed. If you are paying by check you must provide a valid e-mail address to receive your statement. • Effective March 1, 2000 - ICOM will no longer accept checks or cash for new ISDN accounts. New ISDN accounts will be required to pay by Credit card only. • Members who repeatedly
abuse "multiple logins" are in violation of the Terms
of Service agreement with ICOM. Users must either upgrade
their service options or face account cancellation.
Q. What is a prorate? All customers billing is done on the first of each month. If you sign up after the 1st, your billing cycle will begin on the 1st of the up-coming month. Ex. If you sign up on Jan. 10th your billing cycle will begin on Feb. 1st. Billing will calculate the remaining days of your first month. You will be prorated for the time, from sign up date until the end of the first month. After your initial month the billing cycle and charges will be normal. . Q. What is a billing cycle? All payments are due by the 15th of each month, for quarterly paying customers payment is due the 15th of the beginning quarter month. If payment is not received by the 20th of the month, accounts will be suspended. . Q. When will I receive my statements? For check paying customers, your statement will be e-mailed to you on the first of each month. For customers paying by credit card, please review your monthly Credit card statements. Members who do not use their ICOM mail account must notify the billing department and provide a valid e-mail address or they will not receive statements. It is the user's responsibility to provide ICOM with updated contact information. . Q. When will you charge my Credit card? Your Credit Card is billed the 1st of each month. If for any reason the card does not go through, we try billing the card again around the 15th of the month, if the card still does not go through an e-mail will be sent to you letting you know that we have had a problem with your card. If we do not receive any response your account will be suspended. Please be aware of the expiration date on your card, we cannot process an expired card. When you receive your new card please call the office at 566-2813 with the correct information. ICOM is not notified of changes to your Credit card status. You must contact ICOM to update your Credit card information or the account will go into suspension. . Q. What is you policy on late payments? If payment is not received, or payment arrangement is not made by the 20th of the month, the account will be suspended. Accounts delinquent more than 30 days will be closed. A $5.00 fee will be charged, to reopen a closed account. Q. I paid my bill. Why do I get a statement
saying that I owe?
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